FAQ

Combine Orders

If you wish to combine multiple orders, please follow this link to fill out a form: https://forms.gle/pZTeEnazDmyrXqjU7

What are the different pin grades?

Standard Grade pins are pins that have extremely minor to no flaws. If the majority of the pin batch has the same minor flaw, that is considered the standard. The flaw does not affect the overall look of the pin.

B-Grade pins are pins that have flaws that can only be seen upon closer inspection. 

C-Grade pins are pins that have major flaws that can be seen right away without inspection.

Can you please change the Customs declaration value and send as "gift"?

I'm sorry but I will not change the Customs section for international shipping as it is illegal. You are responsible for paying your country's VAT.

What about returns / damaged goods?

I don't accept returns but if you received a damaged or incorrect product, just e-mail me at jjangpins@gmail.com and we can figure it out!

For orders including apparel like hoodies and t-shirts, please note you must record a video of you opening your package in case there is a missing/incorrect item. Video must show you opening the package and the inside of the package once all items are removed. I can not replace any incorrect orders unless this is sent!

Shipping Time

Please allow 7-14 days for your order to be shipped! If there is ever a prolonged delay I will post about it on Instagram.

How much is international shipping?

International shipping starts at $8.47 and increases with the amount of pins you order.

What if my package is lost / missing?

Unfortunately, I am not responsible for what happens once I ship your order. If your order is lost, please navigate to https://www.usps.com/help/missing-mail.htm for help.

Usually, packages are returned to me if USPS is not able to deliver it. In that case (unless it is my mistake), the customer must pay the shipping fee to reship the package.

Chargebacks

If there is an issue with your order, please contact me first instead of contacting your bank to issue a chargeback against my shop. Refunding through chargebacks has a really high fee for the seller; keep in mind all pin makers are small business owners usually run by just one person, so please be patient with us!